Owen's Resume

Professional Experience

Micro Center - Charlotte, NC

February 2024 – March 2025

Diagnosed and repaired desktops, laptops, and Apple devices.
Built and configured over 500 custom gaming and workstation PCs (air, AIO, and liquid-cooled).
Certified to perform repairs on HP, Dell, Lenovo, and Apple hardware.
Managed diagnostics, part orders, and customer communication throughout the repair lifecycle.

GSS Technology - Oxford, MA

July 2023 – October 2023

Carvana LLC – Norfolk, MA

October 2022 – December 2022

Processed customer registration packets and completed license plate registrations for the state of Massachusetts.
Ensured all vehicles purchased were fully ready for customers, with timely processing to facilitate smooth deliveries.
Managed high-volume paperwork, completing tasks under tight deadlines (within 1 hour per packet) while maintaining a high level of accuracy and attention to detail.
Coordinated with internal teams and customers to ensure all required documents were collected and processed efficiently.
Demonstrated the ability to work quickly and under pressure, consistently meeting targets in a fast-paced, high-stakes environment.

UniBank for Savings - Whitinsville, MA

December 2020 – July 2022

Assisted 10,000+ customers with technical issues related to online banking and digital tools.
Provided phone support for fraud, debit card access, and payment platforms.

Designed and built this personal resume website using HTML, CSS, and responsive design principles to ensure usability across devices.
Designed, developed, and locally host the official site for Dungrite Services, showcasing full-stack skills in layout design, infrastructure setup, and uptime management.
Comfortable using tools like Adobe Dreamweaver and code editors to structure, style, and deploy modern websites efficiently.

Built and maintain a robust home server running Plex Media Server with over 40TB of data organized and fully managed.
Data is stored in a RAID array ensuring redundancy and high availability, spanning across multiple drives for data protection.
Configured and optimized the server environment to handle massive media libraries, ensuring seamless playback and quick access for users.

Utilizing VMware Pro and VMware Workstation 17 to automate the launch of virtual machines, simplifying the management of different environments.
Run Ubuntu Server across 4 virtual machines for hosting multiple websites and video game servers, providing a solid backbone for a variety of services.
Implement custom scripts that automate startup processes, including the backup of game servers and the startup of web servers whenever the system restarts.

Experience with SSH, Open Shell, PuTTY, and VPNs to securely manage remote systems and ensure connectivity across different networks.
Configured static IP addresses and port forwarding for stable and efficient communication with local and remote machines.
Work remotely to maintain a friend's gaming server and Plex server, showcasing my ability to manage and troubleshoot multiple systems in real-time.

My main laptop is dual-booted with Windows and Ubuntu Linux, enabling the best of both worlds for gaming and software development.
Leverage Ubuntu's power for coding, managing virtualized environments, and server-side applications, while using Windows for gaming and heavy-duty software.

Experienced with FileZilla for secure file transfers, ensuring smooth uploads and downloads between systems while maintaining integrity.
Regularly implement custom automation scripts to optimize server uptime and enhance user experience.

You can also email me directly at contactme@owensresume.com.